SECURITY NOTICE: Support will NEVER ask for your mnemonic seed, private keys, or PIN. Ensure you are connected via vmmrsxkevd5j2krt6qo3nw5saj555bbte3hc27lrjkadljxu43sfkcqd.onion before submitting sensitive tickets.
SECURE_COMM_CHANNEL
Contact DrugHub Market Support
Efficient communication is the backbone of the DrugHub Darknet infrastructure. Our support team operates 24/7 to assist with account recovery, drughub market access, order disputes, and vendor applications. Due to the sensitive nature of darknet operations, strict communication protocols are enforced. Unencrypted messages containing sensitive data will be automatically discarded by our servers.
Email Support
Primary channel for account recovery, 2FA resets, and general inquiries.
PGP Encryption: REQUIRED
Avg. Response: 24h
Market Ticket System
Secure internal messaging for orders, disputes, and vendor communication.
Encryption: AUTOMATIC
Priority Resolution
Security / Emergency
Exclusively for vulnerability disclosures (Bug Bounty) and critical infrastructure issues.
Key ID: 0x58B19C2D
Strict PGP Enforcement
1 Ticket Guidelines
- Do not create multiple tickets for the same issue. This delays response time.
- Clearly state your Order ID or Transaction Hash in the subject line.
- Messages are auto-deleted after 30 days. Save important PGP logs locally.
2 Dispute Protocol
- Escalate to dispute only after attempting resolution with the vendor.
- Provide proof (photos, logs) immediately. Moderators do not wait for evidence.
- Abuse of the dispute system results in an immediate ban.
OFFICIAL_PGP_KEY
Always verify the signature of any message claiming to be from DrugHub support. Import this key into your PGP client (Kleopatra, GPG Keychain) to encrypt your messages. Messages sent without encryption expose your identity and will be ignored.